fb887's Privacy Policy
Protecting your personal information is our top priority — learn how fb887 collects, uses, and stores your data.
Introduction and Scope
fb887 is a trusted online gaming and betting platform operating for users in Bangladesh. This privacy policy ("Policy") applies to all members who use the fb887 website and related services. By reading this policy, you will learn what types of information we collect, why we collect it, and how that information is kept secure.
By using fb887's services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please stop using our platform and contact our support team.
Section 1 — Information Collection
fb887 collects user information in various ways in order to provide its services. Below is a detailed description of the types of information we collect.
1.1 Registration and Identity Information
The information you provide when creating an account is collected:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Payment method details (including Upay)
- Government-issued identity document details (for KYC verification)
1.2 Automatically Collected Information
When you use our platform, the following is collected automatically:
- IP address and geographic location (approximate)
- Browser type and version
- Device information (mobile, tablet, or desktop)
- Page visit time and duration
- Cookie and session data
1.3 Transaction Information
To keep records of financial transactions, we collect:
- Deposit and withdrawal amounts and dates
- Payment method details (bKash, Nagad, Rocket, Upay)
- Bonus and promotional credit history
- Gaming activity records and bet history
1.4 Communication Information
Collected from your interactions with our support team:
- Live chat messages and conversation history
- Email correspondence
- Complaint and feedback records
- Notes related to issue resolution
Section 2 — Use and Purpose of Information
fb887 uses collected information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below.
2.1 Service Delivery and Operations
Your information is used to create and manage your account, process transactions, manage gaming activity, and distribute bonuses and rewards. Your payment information is essential for completing deposit transactions of a minimum of ৳500 and withdrawal transactions of ৳800 via bKash, Nagad, Rocket, and Upay.
2.2 Identity Verification and Security
As part of the KYC (Know Your Customer) process, your identity is verified to prevent fraud, combat money laundering, and ensure account security. This helps maintain a safe environment for all our members.
2.3 Responsible Gaming
Your gaming activity patterns are analyzed to identify potentially problematic behavior and to provide responsible gaming tools. This is essential for the wellbeing and protection of users.
2.4 Communication and Support
Your contact information is used to provide 24/7 live chat support in Bengali, send important account-related notifications, share updates about promotional offers, and inform you of changes to services.
2.5 Analytics and Improvement
Anonymous statistics are generated to improve the quality of our services, review user experience, and add new features. This analytical data is never personally identifiable.
Section 3 — Cookies and Tracking Technologies
The fb887 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.
Essential Cookies
Required to maintain login sessions and manage basic functionality. These cannot be disabled.
Functional Cookies
Used to remember your preferences and provide a personalized experience.
Analytics Cookies
Used to generate anonymous statistics for understanding site traffic and usage patterns.
Security Cookies
Used to verify session security to prevent fraud and unauthorized access.
Section 4 — Information Sharing and Disclosure
fb887 never sells your personal information. However, information may be shared with certain third parties in the limited circumstances described below.
4.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment service providers. Each payment gateway is governed by its own privacy policy.
4.2 Legal Obligations
Information may be disclosed as required to comply with court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities. Applicable law is fully complied with in such cases.
4.3 Technology and Infrastructure Services
A very limited amount of information may be shared with providers of server hosting, data protection, cybersecurity, and technical services. All such providers are bound by strict confidentiality agreements.
4.4 Fraud Prevention
Specific information may be shared with security partners to protect the platform and prevent fraudulent or unauthorized activity. This process is essential to protecting the interests of all members.
Section 5 — Data Security Measures
fb887 employs industry-standard technical and organizational security measures to keep your information secure. Our security framework is as follows:
SSL Encryption
All data transmissions on our platform are secured through SSL/TLS encryption. This ensures that your information cannot be read by third parties while being sent over the internet.
Secure Data Storage
Your personal information is stored in encrypted databases. Passwords are never stored in plain text — they are always kept using a hashing method.
Access Control
Only authorized staff can access your information on a need-to-know basis. Every access is logged and monitored.
Continuous Monitoring
Our security team monitors systems around the clock, detects unusual activity, and takes immediate action.
Section 6 — Your Rights and Controls
Every member registered with fb887 holds the following rights over their personal information.
6.1 Right to Access Information
You may request a copy of the information fb887 holds about you at any time. Send this request to our support team by email and we will respond within the specified timeframe.
6.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly by logging into your account settings.
6.3 Right to Delete Information
In certain circumstances you may request to close your account and have your information deleted. However, some information may need to be retained for a specified period due to legal or regulatory obligations.
6.4 Right to Opt Out of Promotional Communications
You may opt out of our marketing emails or notifications at any time. Every marketing message includes an unsubscribe option. However, essential notifications related to transactions and security cannot be turned off.
6.5 How to Exercise Your Rights
To exercise any of the rights above, contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
After verifying your identity, we will process your request as quickly as possible.
Section 7 — Data Retention Period
fb887 retains your information only for as long as necessary. The retention periods for different types of information are set out below.
Account Information
Retained for as long as your account is active and for a defined period after the account is closed to meet legal requirements.
Transaction Records
Financial transaction records are retained for a specified period in compliance with accounting and regulatory obligations.
Communication History
Support and complaint-related conversations are retained for a limited period for quality control and training purposes.
Cookie and session data
Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted when their set expiry period ends.
Section 8 — Protection of Minors
fb887's services are for individuals aged 21 and above only. We do not knowingly collect or process information from any minor. If we become aware that a minor is using or has used our platform, that account will be closed immediately and all related information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Section 9 — Policy Changes and Updates
fb887 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email address and display the updated date on the website.
If you continue using the service after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Section 10 — Contact Us
For any questions or complaints about this privacy policy, or to exercise your data rights, contact us:
Email Support
For any privacy-related requests or complaints, email us:
[email protected]
Live Chat
Use our 24/7 Bengali live chat for quick support. Our team is always ready to answer any questions you have.